The Summer 2020 Issue of Nutraceuticals Now is now available.
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Selig, a global leader in sealing solutions, is expanding its customer support by launching virtual field service to provide technical assistance throughout the COVID-19 pandemic. The service includes a troubleshooting toolkit, where customers can find ways to optimize line efficiency and seal robustness.
The toolkit has guides, FAQs and on-demand webinars offering expert support on issues such as leak detection, weak or partial seals as well as advice on how to set induction windows, how to achieve a perfect seal and much more.
In addition, for more complex issues, the service includes free live online support for customers from Selig’s technical experts via videoconferencing.
John Brown, Vice President Business Development at Selig comments: “This pandemic has really shown how vital omnichannel communication is. When situations are beyond your control, businesses need to be as agile as possible in reassuring and supporting customers. Our online field service support has enabled us to continue offering excellent service and the virtual field service visits takes this to the next level. While we might have to adopt remote-working it won’t have a negative impact on our customers.”
All troubleshooting tools are available on Selig’s website, www.seligsealing.com under the Tech Info tab. If you are interested in downloading Selig’s PHT™ manual, the industry’s guide to induction sealing, please contact your sales representative or use the info below to call or e-mail and request a PHT™ download code. To request a virtual field visit for a more complex issue, customers can fill in a request form questionnaire (shorturl.at/dgnDX) and one of Selig’s technical experts will be in touch within 24 hours.